rbet's Privacy Policy

General Overview

rbet is a trusted online betting and casino platform in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") explains how rbet collects your personal information, the purposes for which it is used, who it may be shared with, and the measures taken to protect it.

By using this website, you are considered to have consented to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using this platform. If you have any questions or concerns, please contact our support team.

Scope of This Policy

This Privacy Policy applies to all rbet services, websites, applications, and communication channels. It applies to the following individuals:

• Registered members on the rbet platform
• Website visitors who have not opened an account
• Anyone who contacts our customer support
• Individuals participating in our promotional activities

This Policy does not apply to third-party websites or platforms. We recommend reading the privacy policies of those sites separately.

Information You Provide Directly

When you open an account with rbet or use our services, the information you provide yourself includes:

• Identity Information: Full name, date of birth, national ID number
• Contact Information: Mobile number, email address
• Financial Information: bKash, Nagad, Rocket, or Upay account numbers (for transaction processing)
• Password & Security Information: Stored in encrypted form
• Customer Support Communications: Information exchanged via live chat and email

Automatically Collected Information

When you use our website, certain information is collected automatically:

• Device Information: Device type, operating system, browser type and version
• Log Data: IP address, date and time of access, pages visited
• Cookies & Tracking Technologies: Session cookies, persistent cookies, and similar technologies
• Usage Patterns: Which games or sections were visited and how frequently you log in
• Transaction Logs: Deposit and withdrawal history, betting records

Information Received from Third Parties

In some cases we may also receive information from trusted third parties, such as payment processors (bKash, Nagad, Rocket, Upay). This information is used solely for the purpose of verifying transactions and preventing fraud.

Primary Use Cases

rbet uses your information for the following purposes:

Marketing Communications

With your consent, rbet may send you promotional messages, bonus offers, and updates. You may opt out of receiving these messages at any time by contacting our support team. Unsubscribing from marketing messages will not affect the functionality of your account.

When and With Whom Information Is Shared

rbet does not sell your personal information to any third party. However, in specific circumstances and only to the extent necessary, information may be shared with the following parties:

• Payment Processors: Information necessary to complete transactions through bKash, Nagad, Rocket, and Upay. These providers have their own privacy policies.
• Technology Service Providers: Providers of server hosting, data analytics, and cybersecurity services — who are bound by confidentiality agreements with us.
• Game Software Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, and JILI — only the minimum information necessary for game operation.
• Legal Requirements: We are obligated to provide information when required by a valid order from a court or law enforcement authority.

Outside the list above, rbet does not share your information with any third party without your explicit consent.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. rbet uses cookies for the following reasons:

• Essential Cookies: Maintaining login sessions and security verification — the website cannot function properly without these.
• Functional Cookies: Remembering your preferences, such as language and display settings.
• Analytics Cookies: Understanding website usage and improving performance.

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some website functionality.

Our Security Measures

rbet follows industry-standard technologies and practices to protect your personal information. Our key security measures are:

• SSL/TLS Encryption: All data between your browser and our servers is transmitted through encrypted channels.
• Password Hashing: Your password is not stored directly but is hashed using advanced cryptographic methods.
• Access Controls: Staff members are granted access only to the information required for their specific roles.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Data Backups: Encrypted backups are maintained in secure locations.

While we are committed to ensuring the highest level of protection, data transmission over the internet is not entirely risk-free. Please use a strong password on your end and keep your login credentials confidential.

Data Retention Period

rbet retains your information only for as long as it is necessary or as required by legal obligations. The general rules are:

• Active account data: for as long as the account remains active.
• Financial transaction records: for a specific period as required by legal obligations.
• After account closure: a minimum amount of data may be retained for a defined period for legal reasons.
• Security logs: automatically deleted after a set period.

Your Rights Over Your Information

As a user of rbet, you have the following rights over your own information:

• Access: You may request to know what information we hold about you.
• Rectification: If there is an error in your information, you may request a correction.
• Erasure: In certain circumstances you may request deletion of your information — however, this may not be possible where legal obligations exist.
• Objection: You may object to the processing of your information for marketing purposes.
• Data Portability: You may request your information in a common format.

To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.

Your Responsibility for Account Security

You also play an important role in ensuring the security of your account:

• Use a strong and unique password that you do not use anywhere else.
• Do not share your login credentials with anyone.
• Always log out after using a public or shared device.
• If you notice any suspicious activity on your account, notify our support team immediately.
• Keep your contact information (phone number, email) up to date at all times.

21+ Age Restriction Policy

rbet strictly does not allow membership for those under 21 years of age. Age is verified at the time of registration and additional identity confirmation may be requested if needed. If we determine that an account holder is under 21 years of age, that account will be closed immediately.

To prevent minors from using this platform, parents and guardians are advised to use parental control software on their devices.

Process of Changes to the Privacy Policy

rbet may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:

• By posting a prominent notice on the website
• By sending a message to your registered email
• By changing the "Last Updated" date at the top of this page

If you continue to use this platform after the changes are published, you will be considered to have agreed to the new policy. Therefore, it is advised that you review this page regularly.

International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. In such cases, rbet ensures that the relevant parties provide protection equivalent to this policy and maintain the necessary agreements and security measures.